Privacy Policy - The Marlborough

Last Updated: MAY 2026 

1. INTRODUCTION

At The Marlborough, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our venue, make a booking, purchase tickets for events, join our mailing list, or use our website.

 As a bar, events, function and nightlife venue, we may collect information to help us manage reservations, events, guest experiences, and communications.

2. BUSINESS DETAILS

Business Name: The Marlborough
Address: 26 Langside Avenue, Shawlands, Glasgow, G41 2SQ
Email: manager@themarlborough.uk
Phone: N/A

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

3. INFORMATION WE COLLECT

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Reservation and booking details

  • Event ticket or booking information

  • Guest list or VIP reservation information

  • Booking preferences or special requests

  • Marketing preferences

  • Information provided when contacting us

  • Website usage information, including cookies and analytics

We only collect information necessary to provide our services and improve customer experience.

4. HOW WE COLLECT YOUR INFORMATION

We may collect information when you:

  • Make a table reservation

  • Purchase tickets or register for an event

  • Join a guestlist or reserve a VIP table

  • Sign up to our mailing list

  • Contact us by phone, email, website, or social media

  • Visit our website

  • Participate in competitions, promotions, or events

5. HOW WE USE YOUR INFORMATION

We use your information to:

  • Manage and confirm reservations and bookings

  • Process ticket purchases and event registrations

  • Contact you regarding reservations, events, or enquiries

  • Improve our services and customer experience

  • Send updates about events, entertainment, experiences, promotions, and venue news where you have agreed to receive marketing communications

  • Comply with legal and regulatory obligations

  • Maintain the safety and security of our venue

6. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may send you updates about:

  • Events and entertainment

  • DJ nights and venue programming

  • Promotions and special events

  • News and updates from The Marlborough

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will only send marketing communications where we have a lawful basis to do so.

7. THIRD-PARTY PROVIDERS

We work with trusted third-party service providers to help operate our business, including:

  • ResDiary for restaurant reservations and guest bookings

  • Mailchimp for email marketing and customer communications

  • Ticket Tailor for ticket sales, event bookings, and guest registrations

  • Resident Advisor for ticket sales, event bookings, and guest registrations 

These providers may process personal information on our behalf to help us manage reservations, events, customer experiences, and communications. We expect all providers to handle personal information securely and in accordance with applicable data protection laws.

8. CCTV

For the safety and security of our guests, staff, and premises, CCTV will operate at The Marlborough.

CCTV footage may be used for crime prevention, public safety, incident investigation, and protecting the venue.

Footage is retained only for as long as reasonably necessary unless required for legal or investigative purposes.

9. PHOTOGRAPHY AND SOCIAL MEDIA

From time to time, photographs or videos may be taken during events at The Marlborough for promotional or marketing purposes.

If you would prefer not to appear in promotional content, please notify a member of staff.

10. DATA RETENTION

We only keep personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, operational, and business requirements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. YOUR RIGHTS

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information in certain circumstances

  • Object to direct marketing communications

  • Withdraw consent where applicable

  • Request restrictions on certain processing activities

To exercise your rights, please contact us using the contact information above.

12. COOKIES

Our website may use cookies and similar technologies to improve user experience, understand website performance, and help us improve our services.

You can manage cookie settings through your browser preferences.

13. CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated revision date.

14. CONTACT US

If you have any questions about this Privacy Policy or your personal information, please contact:

The Marlborough

Email: manager@themarlborough.uk